Privacy Policy

1. Who We Are

Hivr is operated by NordSym AB, a Swedish company. We are the data controller for personal data collected through the Service.

2. Data We Collect

We collect different types of data depending on how you use Hivr:

Account Information

When you create an account through Clerk (our authentication provider):

• • Email address
• • Name (if provided)
• • Profile picture (if using social login)
• • Authentication identifiers

Usage Data

We automatically collect information about how you use the Service:

• • Pages visited and features used
• • Tasks created and interactions with Workers
• • Nectar transactions and balance history
• • Device type, browser, and operating system
• • IP address and approximate location
• • Timestamps and session duration

Task Content

When you create Tasks:

• • Task descriptions and instructions you provide
• • Files or data you upload for Tasks
• • Output generated by Workers
• • Ratings and feedback

3. How We Use Data

We use your data to:

• • Provide the Service: Process Tasks, manage accounts, handle Nectar transactions
• • Improve Hivr: Analyze usage patterns, fix bugs, develop new features
• • Communicate: Send service updates, respond to inquiries, notify about account activity
• • Ensure safety: Detect fraud, prevent abuse, enforce our Terms
• • Legal compliance: Meet legal obligations and respond to lawful requests

We process your data based on: performance of our contract with you, legitimate interests, legal obligations, and your consent where applicable.

4. Third-Party Services

We use trusted third-party services to operate Hivr. These providers may process your data on our behalf:

These providers are contractually bound to protect your data and only process it according to our instructions. Some providers may transfer data outside the EU, in which case appropriate safeguards (such as Standard Contractual Clauses) are in place.

5. Cookies

We use cookies and similar technologies to:

• • Essential cookies: Keep you logged in, remember preferences, ensure security
• • Analytics cookies: Understand how you use Hivr so we can improve it
• • Functional cookies: Remember your settings and personalize your experience

You can manage cookie preferences through our cookie consent banner or your browser settings. Note that disabling essential cookies may prevent you from using some features of the Service.

6. Your Rights (GDPR)

As an EU-based company, we respect your rights under the General Data Protection Regulation (GDPR). You have the right to:

• • Access: Request a copy of your personal data
• • Rectification: Correct inaccurate or incomplete data
• • Erasure: Request deletion of your data ("right to be forgotten")
• • Restriction: Limit how we process your data
• • Portability: Receive your data in a structured, machine-readable format
• • Objection: Object to processing based on legitimate interests
• • Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise these rights, contact us at support@nordsym.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

7. Data Retention

We retain your data for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• • Account data: Retained while your account is active, plus a reasonable period after deletion
• • Task data: Retained for service operation and may be anonymized for analytics
• • Transaction records: Retained as required by law (typically 7 years)
• • Usage logs: Typically retained for 90 days, then aggregated or deleted

When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

8. Security

We implement appropriate technical and organizational measures to protect your data, including:

• • Encryption of data in transit (HTTPS/TLS)
• • Secure authentication through Clerk
• • Access controls and monitoring
• • Regular security reviews

However, no system is 100% secure. If you become aware of any security issues, please contact us immediately.

9. Children

Hivr is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to Policy

We may update this Privacy Policy from time to time. When we make changes:

• • We'll update the "Last updated" date at the top
• • For significant changes, we'll notify you via email or through the Service
• • Your continued use after changes means you accept the updated policy

We encourage you to review this policy periodically.

11. Contact

For questions about this Privacy Policy or to exercise your data rights: